Return Policy-Q&A

Q. If I am interested in placing a custom order, what will be my next steps?

A. Hello, SRS Styles would like to thank you for your interest. Once you have a design in mind please click the schedule a consultation option which will prompt you to answer a few questions. This will allow you to email us directly. We will then communicate about the style you have in mind and send you more details. We will also schedule an in person meeting.

Q. What is done at the in person or virtual consultation?

A. At the in person consultation we will take your measurements, finalize your design, and have you sign a contract. 60% of the total amount is also due at your consultation or within 3 days after consultation.

Q. What is your starting price for custom prom gowns?

A. Customized prom gowns start at $600. Please schedule a consultation to ask specific questions regarding your design.

Q. How long is the design process?

A. The length of time to complete your garment depends on your desired design. More complicated gowns will take longer to complete. Designs can take between 2-4 months to complete. During this time, fittings are also scheduled to ensure the perfect fit. Please allow enough time to complete at least 2 fittings if needed.

Q. Do you issue refunds?

A. Being that each design is hand made to your specific measurements we do not offer refunds. We will work with you to help eliminate any dissatisfaction. Deposits are non-refundable.